Since 2018, we’ve never held a seasonal sale and we never will.

C

Carrie Edwards-Britt

Amazing customer service and were thoughtful and considered when suggesting options. They were quick to reply and even when I picked my diamond, they suggested more that were the same value but better quality!

E

Emmah Wagenaar

We had a great experience with Aaron at SkyGem. His price was competitive and my ring was custom designed to exactly what we wanted. Adjustment during the design was easily accommodated. Highly recommend, and I will go back again when wanting another personalized ring.

B

Baris Kaya

Had a very good experience. Aaron was very helpful and went above and beyond to make the perfect ring. 100% recommend !!

K

Kelly novinda

We had an amazing experience with Aaron from SkyGem. Aaron was incredibly responsive and friendly throughout the entire process, answering all of our questions and guiding us with his expertise. If you’re looking for exceptional quality and top-notch service, Aaron and SkyGem are the perfect choice!

D

D A L Y

My experience with Aaron at SkyGem & Co was amazing. The process was easy from start to finish. Communication was a real highlight, Aaron and I completed the process completely via email, his replies were always prompt and he was always able to address my queries and cater for my vison.

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Shipping policy

Shipping & Delivery Policy

At SkyGem & Co., we are committed to providing a seamless, secure, and trustworthy shopping experience. Please review our shipping policies below:

Domestic Shipping (Australia)

We offer free, fully insured Overnight Express Postage for all orders to capital cities within Australia.

If you are unable to collect your order in-store, we will arrange overnight delivery to major cities for your convenience.

This service includes:

Tracking number
Signature upon delivery
Full insurance coverage

Made-to-Order & Custom Made Orders

Delivery times vary depending on the complexity and design of each bespoke piece.

Orders are shipped via FedEx TNT Express, and are scheduled to arrive on or before the estimated delivery date provided in your order confirmation.

If your item is completed earlier than expected, it may be shipped ahead of schedule. You will receive a notification via email or text once your order has been dispatched.

Packaging

Loose Diamonds: Shipped in their original flat pouch and securely wrapped in a bubble mailer envelope to ensure discretion and safety during transit.
Finished Jewellery: Packaged in our premium SkyGem & Co. box, enclosed within a plain, unbranded cardboard box, and protected with an outer bubble-wrap envelope to maintain confidentiality and security.

Shipping Policies

All deliveries require a signature and must be sent to a physical residential or business address. We do not ship to P.O. Boxes.

For international orders, Australian GST does not apply.

Shipping costs for international orders are calculated based on courier rates and billed separately.

Customs duties, import taxes, and local fees are the buyer’s responsibility. Please check with your local customs office before placing an order.

Important Notes

While we aim to meet all delivery schedules, delays caused by weather, courier issues, or incorrect address information are beyond our control.

International shipping fees are non-refundable, and we may use alternative couriers if required to meet delivery timelines.
For security reasons, orders cannot be rerouted once dispatched from our store.
If you experience an issue with your delivery, such as a package being left unattended, please let us know immediately.