Shipping policy

Shipping and Delivery Policy

At SkyGem & Co., we are committed to providing a seamless and secure shopping experience. Please find our shipping policies below:

Domestic Shipping

  • We offer free, fully insured Overnight Express Postage for all orders within Australia’s capital cities.
  • If you’re unable to pick up your purchase in-store, we’ll arrange overnight shipping to major cities for your convenience. This service includes tracking, signature upon delivery, and insurance.

Made-to-Order and Bespoke Orders

  • Delivery times for Made-to-Order and Bespoke items vary depending on the complexity of the piece.
  • Orders are shipped via FedEx or TNT Express and are scheduled to arrive on or before the delivery date provided in your order confirmation.
  • If your order is completed early, it may be shipped ahead of schedule. You will receive a confirmation via email or text once your order has been dispatched.

Shipping Policies

  • All deliveries require a signature and must be made to a physical business or home address. We do not ship to P.O. Box addresses.
  • For international buyers, Australian GST is not applicable.
    • Shipments are processed separately, with insured shipping costs determined by the courier.
    • Customs duties and import taxes are the responsibility of the buyer. Please consult your local customs office for details before making a purchase.

Important Notes

  • We strive to meet delivery schedules for all orders, but delays due to inclement weather, carrier issues, or incorrect addresses are beyond our control.
  • International shipping fees are non-refundable. If required, we may use an alternative shipping method to meet your target destination and delivery date.
  • For security reasons, packages cannot be rerouted once they have left our store.

We are dedicated to ensuring your order arrives safely and on time. If you have any questions or special requests, please don’t hesitate to contact us.