Lifetime Warranty

We stand behind the quality and craftsmanship of our jewellery. SkyGem Co. offers a free lifetime warranty against manufacturing and material defects on all SkyGem Co. jewellery.

If you experience damage to your purchase due to manufacturing or material defects, we recommend you contact us so we may evaluate your piece. Repairs that are not covered under the lifetime warranty will have a price quoted to you for approval before work is performed. If approved, a deposit will be collected for the repairs.

If there’s a warranty issue, you can bring the jewellery to our store and see one of our jewellery specialists. Our jeweller will assess the item, and if a warranty issue is found, we will repair the warrantied damage or replace the item without charge.

Item must brought to us for servicing every 12 months, costs for servicing is $90 plus GST. A repair or service performed by a jeweller other than SkyGem Co. will void the warranty. All fine jewellery can be affected by normal wear, activities, or trauma. This is especially true for rings, since hands are actively used and subject to daily pressure. Our manufacturing warranty excludes coverage for wear and tear, scratches and dints, deforming or bending, loss of gemstones or diamonds, product loss, or theft. Coverage also excludes damage or loss caused by a failure to obtain the repairs required to preserve the integrity of the jewellery.

Some examples of common jewellery issues that would not be considered manufacturing defects include:

The discoloration of precious metals caused by chemicals. Examples: make-up, swimming pools and hot tubs, sanitisers, dish detergents or showering.

Precious metals, and especially prongs, wear down over time and may require restoration work as part of normal wear.

Prongs catching, wearing out, or bending due to everyday wear or normal damage, gemstone fall out caused by accidents.

Ring shank bending or deforming due to normal daily wear, physical exercise, sporting, and other daily hand activities.

We highly recommend to have your precious jewellery piece be included into your home and contents insurance, or one of the jewellery specialist insurer such as Q Report Jewellery Insurance or Centerstone Jewellery Insurance. Specialist jewellery insurer adequately covers all aspects outside of our Life Time Warranty including one of the most claimed in 2023 “Mysteriously disappeared”.