Terms & Conditions

SkyGem & Co. requires a signature for all deliveries, which must be made to a physical business or home address. We do not ship to P.O. box addresses.

International buyers are exempt from Australian GST. Shipments will be processed separately, with insured shipping costs charged according to the courier. International Customers are responsible for customs processes and import duties in their receiving country; please check with your local customs office for information before making the purchase.

We strive for timely delivery for all orders. However, delivery delays due to inclement weather, carrier issues, or incorrect addresses are beyond our control. International shipping fees are non-refundable. An alternative shipping method may be used if necessary to meet your target destination and delivery date.

For security reasons, we cannot reroute packages once they have shipped from our store.

Your deposit or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our supplier’s offer to sell.

We try to maintain our prices as current as possible. However, due to currency fluctuations, variations in market prices, human input errors, or unforeseen changes such as variations in supplier prices, there may be instances when there is a price change on an item you have ordered. All prices are subject to verification at the time of order and should there be a price change on an item you have ordered, we will contact you to advise you of the change prior to importing the diamond in.

From time to time, data, including prices, may be inaccurately displayed on the Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct all and any errors when they do occur, and we not accept liability for inaccurate or erroneous prices. If an item is listed at a price that is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the item or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the item or pay the difference between the actual and charged prices.

SkyGem & Co. is not obligated to fulfil an order if the price is incorrect. The order will be cancelled, and any payment will be refunded in full by the same method that it was made.

If an item goes out of stock before we are able to post a notification on the Site, we will contact you directly to discuss possible options.

We accept payment by PayPal at custom’s request with a 3.8% service charge, all credit and debate card pay over the phone incurred a 2.2% terminal fee and 1.6% SQUARE terminal fee applies for in-store purchases. Please ensure that you provide us with your correct billing address and telephone number. Incorrect information may result in a delay in processing your order.

By placing an order with us, you represent and warrant that:

(a) the billing information supplied is true, correct and complete; and

(b) you will pay all costs and charges incurred by you at the amounts in effect at the time incurred, including all applicable taxes.

It is your responsibility to ensure that there are sufficient cleared funds available for payment of your order on the due date.

(a) Unless otherwise negotiated prior to the sale, all orders are to be paid in full at the time they are placed. In the case of payment made by direct bank transfer, we require payment confirmation within 12 hours of placing the order, and we allow up to 48 hours for the funds to clear.

(b) If payment is not made in full at the time the order is placed, a deposit must be paid of 50% before we begin crafting the item, or for loose diamonds. Title to and property of the goods will not pass to the Customer until the purchase price has been paid in full. The full purchase price must be paid within three (3) weeks of the date of the order for jewellery, and three (7) days for loose diamonds upon receiving confirmation of the diamond’s arrival, unless other payment terms have been negotiated and agreed upon by SkyGem & Co.

By using option (b), any return policy is voided. We are not able to offer any refunds on purchases using this deposit method. If the balance is not paid within the agreed terms of the original purchase date, or if you change your mind, the 50% deposit is forfeited. This is to cover the manufacturing cost of the jewellery and the re-stocking fee for the diamonds.

We reserve the right to refuse service or to cancel a transaction at any time if we reasonably believe that an unauthorised transaction has been made, or if payment is not received within our payment terms. Deposits or partial payments will not be refunded. We will not accept any future orders from customers who have not complied with our payment terms.

SkyGem & Co. will not be liable for losses resulting from transactions which are carried out by you or any other person:
(a) engaging in fraud;

(b) allowing unauthorised access to your account; or

(c) engaging in the misuse, loss or theft of your identity or account details.

(d) not meeting agreed payment terms