What Sets Us Apart?

FIRST IN THE INDUSTRY! Starting 1st December 2024, we are committed to delivering both exceptional quality and unparalleled customer care. We know accidents happen, especially with hand jewelry. That’s why we are proud to be the first in Australia to offer free diamond replacements, up to 0.10ct, on all our rings as part of our unmatched after-sales service. You can claim this benefit up to 5 times, with no expiry date, saving you up to $300 each time a diamond is lost due to everyday wear. It’s just another way we ensure you receive the best value and care for your precious jewelry.

At SkyGem & Co., we specialize in custom-made engagement rings, crafting each piece with meticulous attention to detail. As masters of custom ring design, we take pride in delivering rings that perfectly match your vision. With 100% customer satisfaction and glowing 5-star reviews, we guarantee your custom engagement ring will exceed your expectations. If, for any reason, your ring doesn’t meet your standards at the time of collection, we will remake it to ensure it’s exactly what you envisioned. Choose SkyGem & Co. for the finest in bespoke engagement ring designs, where your dream ring becomes a reality.

At SkyGem & Co, we understand the hesitation in making full payments upfront for high-value items. That’s why we offer a 50% deposit option on any loose diamond, natural or lab-grown. The remaining balance is only due when the ring is complete. All prices include GST and are in Australian Dollars (AUD), with no hidden fees like import duty or customs charges.

At SkyGem & Co., we want you to feel completely confident with your purchase. To give you added peace of mind, if you’re not satisfied, you may return your item within 30 days if needed. Simply ensure the piece is returned in its original packaging and condition.

We take great pride in our craftsmanship and offer unmatched after-sales service to ensure your satisfaction at every step.

At SkyGem & Co, we’re committed to ensuring your perfect fit. That’s why we offer one complimentary resizing of +/-2 standard ring sizes on all Made-to-Order and Bespoke rings within one year of purchase date. This allows you to shop with confidence, knowing that your custom ring will not only be beautiful but perfectly tailored to you—at no extra cost. Experience the comfort and quality of a ring designed just for you!

At SkyGem & Co., we take pride in the exceptional quality and craftsmanship of our jewelry, which is why we offer a free lifetime warranty on all our pieces against manufacturing and material defects. Should your jewelry experience any material defects issues, simply bring it to us for evaluation, and if it's covered under our warranty, we’ll repair or replace it at no charge. Rest assured, your SkyGem & Co. jewelry is backed by our commitment to excellence, ensuring it stays valuable for years to come.

At SkyGem & Co, we make receiving your purchase effortless with free, fully insured Overnight Express Postage to Australia’s capital cities. Can’t pick up your item in-store? We’ll arrange convenient overnight shipping with tracking, signature, and insurance included. Whether it’s an engagement ring or birthday gift, we ensure timely delivery through Fedex TNT Express, often arriving before the expected date. Enjoy a seamless shopping experience, and we’ll keep you updated every step of the way with email or text notifications once your order ships.

Personalize your jewelry with free laser engraving on all custom-made and made-to-order items. Simply request this service at the time of purchase at no extra cost. Forgot to add it? No problem. We can engrave your piece at a later date for a small service fee. Whether it’s a special date, initials, or a meaningful message, engraving adds a unique sentiment that lasts a lifetime.

At SkyGem & Co., we offer free lifetime diamond cleaning for all your precious pieces. Simply arrange a time to drop off your jewelry, and we’ll give it a professional clean, ensuring your diamonds sparkles like new. Our experts will also inspect your piece for any necessary servicing, helping maintain its brilliance and integrity for years to come. Keep your jewelry shining effortlessly with this complimentary service for life!

At SkyGem & Co., we believe your jewelry deserves to be presented in nothing less than the finest packaging. Our premium packaging, crafted from the highest-quality materials, is typically reserved for high-end boutique jewelry stores. Featuring elegant gold stamping, a luxurious dark navy blue patterned outer box, and soft white microfiber insulation, it provides the perfect backdrop for your treasured piece. Plus, our packaging is illuminated by an Osram cool white LED, adding a brilliant touch to your unboxing experience. Elevate your moment with the unparalleled elegance of SkyGem & Co. premium packaging.