Free Extended Returns

30 Day Returns

We are pleased to provide free returns on all of our stocked items at SkyGem & Co. We will give you a shop credit or a full refund if you purchase any stocked items from us in-store and are dissatisfied with them. No reasons need to be given!

In order to ensure that your purchase is ideal, we provide free 30-day returns on all of our in-store stocked items. Simply return any stocked item in it original form you purchased within 30 days for an exchange or 14 days for a full refund if, for any reason, you are not happy with it. We take great pride in our material and products backed by unmatched after service to which our jewellery is made. 

365-Day Free Ring Resize

We offer one complimentary resizing of +/-2 standard ring size for our Made-to-Order and Bespoke rings within one year from the invoice date. International and interstate customers will only need to pay for shipping both ways, and we’ll take care of the rest. Please note that all eternity rings cannot be resized due to their design. Modified, and engraved rings are subject to resizing fees. Outside of the 1-year complimentary resize period, rings can be resized for a fee when within the jeweller’s recommended sizing range. In order to maintain structural integrity, certain design rings cannot be resized. Please contact us for more information.

If you have any questions about our return procedure please visit https://www.skygem.com.au/terms-and-conditions, or contact us at (03)9650 5190.